Security

Lost or stolen cards

How do I report a lost or stolen card?

Within Australia

Call 1800 472 265

Outside Australia

Call +61 2 9735 9151. Be sure to dial the international prefix (exit code) for the country you are in.

For Visa cards visit Visa Global Customer Assistance.

If the country you are located in is not listed, or if you experience any difficulties with the above toll-free numbers, you can place a collect call through your local operator to +1 303 967 1090 for assistance. Be sure to dial the international prefix (exit code) for the country you are in.

Alternatively, you can now report a card lost or stolen or temporarily block it through the Health Professionals Bank app. Click here for more information.

How do I report suspected fraud on my card?

Contact the Fraud Bureau Services.

Within Australia

Call 1300 705 750.

Outside Australia

Call +61 2 8299 9534. Be sure to dial the international prefix (exit code) for the country you are in.

How do I dispute an incorrect transaction on my account?

If you wish to dispute an item appearing on your statement, please contact us here.

Am I protected when I purchase online?

Visa Secure^* gives you added peace of mind when using your Visa card online. It offers you protection against the unauthorised use of your card when shopping online at participating Visa Secure merchants. All Visa cards are automatically protected.