Banking Help

Banking questions

1. How secure is banking online?

   Health Professionals Bank is committed to safeguarding your personal details, financial t... read more

2. Having problems with the mobile app?

   Re-register your account on an iPhone After updating to the latest version of our mobile ... read more

3. Do you have a mobile app?

   Yes we do! You can download the app from the Apple App Store or Google Play Store. Using ... read more

4. How does PayID work?

   FAQs Find answers to the most frequently asked questions below. Or, if you'd like to lear... read more

5. How do I change my card PIN?

   Change your card PIN using Internet Banking or the Mobile App. Change PIN in Internet Ba... read more

6. How does Osko by BPAY work?

   FAQs Find answers to the most frequently asked questions below. Or, if you'd like to lear... read more

7. What is the New Payments Platform?

   FAQs Find answers to the most frequently asked questions below. Or, if you'd like to lear... read more

8. How do I pay a bill using BPAY?

   You do not need to register to use BPAY®, all you need is your BPAY® Biller Code ... read more

9. I need technical assistance

   Phone enquiries are available 8am to 7pm, weekdays and 9am to 3pm, Saturday. (AEST) Other... read more

10. Getting started with internet banking

    Logging in to internet banking You can log in by using a computer, tablet or smart phone ... read more

11. Can I access your website and Internet Banking using Windows 7?

    Microsoft officially ended all support for the Windows 7 operating system, including tech... read more

12. How do I change my personal details?

    Update your contact details in Internet Banking. Step 1: Log in to Internet Banking. S... read more

13. What if I am having difficulty with internet banking?

    Why can't I log in to internet banking? Try these troubleshooting tips: Check you ar... read more

14. What happens if I do not tell you my Tax File Number?

    If your bank doesn't have your tax file number (TFN) it will withhold tax from your inter... read more

15. What browsers should I use for the website and online banking?

    For the best online banking experience and security features, we recommend using one of t... read more

16. What is a one time password?

    A one-time password (OTP) is a six digit number sent to your mobile phone via SMS or via ... read more

17. How do I make cash deposits?

    There are three ways you can deposit cash with us: At a local Post Office, using Ban... read more

18. Do cards transfer to a new phone?

    Cards do not transfer if you purchase a new phone and are wanting to move cards across to... read more

19. I forgot my Access Code

    An access code is your password to Internet Banking. You can reset a forgotten Access Cod... read more

20. What is the BSB?

    The BSB is 812-472... read more