Getting started with internet banking

Getting started with internet banking

Logging in to internet banking

You can log in by using a computer, tablet or smart phone by visiting www.hpbank.com.au

The button to log in to Internet Banking is located at the top right hand corner of every page on the desktop site.

Alternatively you can access banking from the app. Learn more about the app

What is an access code?

An access code is your password to internet banking.

What if I forget my access code?

If you have forgotten or misplaced your access code, you can reset it via Internet Banking. You will need to have an active Visa card linked to your account. Find out how to reset your Access Code. Alternatively, speak to us via web chat 8.00am and 5pm, weekdays.

Features of online banking

Manage your money

• View your statements online
• Search transactions by keyword, receipt numbers and more
• SMS alerts
• Review and print account transactions and import into an accounting program
• View your account balances, pending transactions and transaction history online
• Activate a Visa Debit card or Credit Card
• Opt in to receive eCommunication or change your preferences including statements, marketing, product change information and notices

Payments, transfers and BPAY

• Transfer money between your own accounts or to accounts under a different member number
• Transfer funds electronically (EFT) to other financial institutions in Australia
• Pay bills online using BPAY and BPAY View
• Place a stop on a cheque
• Redraw loan repayments in advance
• View and modify maturity instructions on term deposits

Security

• One time password to confirm certain transactions
• Daily transaction limits
• Access code lock-out
• Session time-out
• Transaction monitoring
• Learn more about how to protect yourself online
More about security

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Getting started

It’s easy to get started with online banking

1. Call 1800 472 265 8am to 7pm, weekdays and 9am to 3pm, Saturday
2. Visit our branch 9am to 5pm, weekdays

SMS and alerts

You can easily monitor your account activity with our unlimited SMS alerts. This way you’ll know when deposits have been made to your account, when your balance has changed or when your payment is due on your credit card or overdraft – you set them up to meet your needs and make your banking easy.

To set up your mobile alerts log into internet banking.

Deposit account alerts

• Deposit alert
• Balance alert

You can nominate to receive an SMS when your account exceeds or falls below a nominated amount or when deposits are made to your account.

Future Payment alerts

• Unsuccessful Future Payment

You can nominate to receive an SMS when a nominated Future Payment has been unsuccessful due to insufficient funds in your account. 

Overdraft account alerts

• Payment reminder
• Changed limit alert
• Balance alert

You can nominate to receive an SMS when your overdraft is due for payment, when the limit has increased or decreased or when the owing balance exceeds or falls below a nominated amount. 

Credit Card alerts

• Payment reminder
• Changed limit alert
• Balance alert

You can nominate to receive an SMS when your credit card is due for payment, when the limit has increased or decreased or when the owing balance exceeds or falls below a nominated amount. 

Personal loan alerts

• Balance alert

You can nominate to receive an SMS when the owing balance exceeds a nominated amount or falls below a nominated amount.

Home loan alerts

• Balance alert

You can nominate to receive an SMS when the owing balance exceeds a nominated amount or falls below a nominated amount. 

Banking securely

How we protect you

Health Professionals Bank is committed to safeguarding your personal details, financial transactions and money by using industry leading security systems, transaction monitoring and fraud prevention tools so you can enjoy a secure banking environment.

Learn more

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How to protect yourself

There are plenty of things you can do to keep yourself in tiptop secure condition online. These include protecting yourself from viruses as well as strategies to keep your identity safe online.

Learn more

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Industry links

There’s plenty of useful links that can help you keep up to date with online fraud and online banking security. 

Learn more

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Frequently asked questions

See our frequently asked questions on our Online banking security.

Using a computer or laptop?

Our internet banking gives you access to your accounts via desktop, mobile or tablet, offering a range of convenient features that can streamline your banking. Accessing your accounts online through internet banking allows you to pay and view bills, make payments and manage your accounts securely.