Switching to online statements has never been easier

Online statements are super-convenient, clutter-free and environmentally-friendly, and they can be safer too. Making the switch to online statements can help protect you from the risks of identity crime that comes with having sensitive financial information delivered by mail.

How to switch to online statements

Switching is easy

You can do this anytime, any day through Internet Banking².

Step 1: Log in to Internet Banking

You were automatically setup for Internet Banking when you joined the Bank.

Click on the Internet Banking button on the top right corner of your screen. Log in to Internet Banking with your access code as you normally do.

If you’ve forgotten your access code, you can reset your access code via Internet Banking.

If you need help to get started with Internet Banking, contact us on 1800 472 265 and press Option 4 then Option 2.

Step 2: Switch to electronic statements

For a simple step by step guide, follow these 5 steps to change your preferences to online statements.

1. Go to the Account Activity menu
2. Select Communication preferences
3. Select the statement type
4. Select Electronic
5. Click Submit.

We’ve also created a document you can download that walks you through how to switch your statement preference from paper to electronic.

Download now

Step 3: Access and download your statement

Once you have changed your statement preference, this video will help you access and download your online statements.

Why go paperless?

Convenient

Log into Internet Banking to see your online statements. Anytime, anywhere. You’ll also receive a text or email to let you know when your online statements are ready to view.

Clutter free

No more shoe boxes, document shredders or misplacing statements at tax time. 7 years of statements in one central place when you need them.

Protected

Stored securely within our Internet Banking platform, reducing your exposure to identity crime.

Free

Online statements are free.

Environmentally friendly

Help make the planet greener by reducing paper production.

*Important information

1 In every instance when “Online statements” is mentioned on this web page, it refers to electronic statements in our terms and conditions.

2 In every instance when "Internet Banking” is referred to, you should consider whether this service is appropriate for you before acquiring it. For additional information on security please refer to our Security Guide for electronic transactions available online. Access is subject to availability and maintenance. We test mobile banking to ensure compatibility with the majority of popular devices used by members but cannot guarantee that it will be compatible with all devices and operating systems. We do not charge you for accessing your accounts using your mobile. Internet data charges and call charges may be incurred through your mobile service provider – check with your Internet Service Provider or mobile phone service provider for more details. A 3G or Wi-Fi connection is needed for the mobile banking and map features.